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Nexon has Excellent Customer support?
Many people have expressed their appreciation with how problems are handled in a timely friendly manner. The Live Chat and also the GM's who help with the tickets go out of their way to help fix issues, and answer questions, and help players.
Well, I'm not satisfied. And I'm not the kind of guy who bashes on maplestory without a reason.
Ever since Shade came out, I have not been able to make any new ghost character. Between the Beast Tamer and Shade release, they ended up changing the character name filter to not allow "ghost". I've sent in a ticket, I've talked to GMs, I've reached out to the MLC about this, but nothing is being done about it for the past year. It's frustrating since even a mediocre programmer could fix this issue. It's not that's something difficult to accomplish, it's that there's someone at the company that's saying no to fix this. I know customer support doesn't make all the decisions, but I wonder if they're actually passing down what the players want in individual tickets like these. I just hate how such a simple and consequence-free request is that means a lot to the player is being denied for whatever reason. Customer support may not be the one to blame, but my rage is blinding me to a point where I can't be satisfied with any part of Nexon.
P.S. To provide more insight, ever since I start playing maple almost 9 years ago, I have always made a character with it suffix as "ghost", and I have made a lot of characters since I began. For Nexon to filter the name out makes me feel like I've been banned to make any new characters. And in a way I'm letting that happen by refusing to make anymore new characters until this is fixed. So this isn't just a "it would be nice if Nexon did this" request to me, it's something that means a lot for me. I would love to make a Shade and a Kinesis this winter (not to forget all the NX I would spend should I be able to make those characters).
Feb
The Poor Launcher of MapleStory
The launcher still forgets I have the game installed almost every time I open it, is often still claiming the game is under maintenance
Aug
Beginner’s Guide of MapleStory2
MapleStory 2 is the upcoming sequel to MapleStory. You maybe have absolutely no prior experience with the Korean language, or you know how to read, but you’re lacking a bit in terms of vocabulary. None of the above matters and I'm sure you'll find it useful to read my guide.
Sep
Allow multiple maplestory chair bags to be used simultaneously
Any title we have ever earned will go in the storage, and we can reissue them at any time for 100k maplestory mesos. Its obviously not a perfect solution, as it will miss any titles you have collected before it was implemented, but it will work going forward
May
Easy-to-implement ways to earn more maplestory2 coins
Legitimate players can't realistically earn more than 3000 maplestory2 coins throughout the event. If one wants 6000 maplestory2 mesos (for 5 Primes of each kind), one has to buy a lot of leaves, and 99% of the market supply for leaves comes from bots.
Jun
Hayato: Good as he is?
In particular, he has no bind, silence/seal, or the like to counter things like Damage Reflect and Cancel Physical Damage. This endangers him at worst, hinders him greatly at least for most major bosses (Empress, Hard Magnus, to name 2).
Apr
MapleStory 2 Shadow World
Seeing what is going to happen in the shadow realm of MS2, I can't wait to see what is going to happen when parties meet each other and clash in these PvP/PvE maps
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Oct
MapleStory 2 - Simple Guide to Mount
There are things called mounts in the MapleStory 2, which can help your character get around. Here is an introduction to the mount, you can learn about the MapleStory 2 mount information in this guide.
Oct
MapleStory 2 Daily Guide - Enrich Your Every Day!
MapleStory 2 has rich gameplay and interesting settings, cute characters and amazing visual enjoyment. If you wander around the world of the game every day, but don't have a clear understanding of what you want to play or do nothing, then see the guide below, which details what you can do in MapleStory 2 every day, even for you planning a very interesting gameplay process!
Oct
MapleStory 2 Best Class Guide - Pros & Cons | Skill Show
As you know, after a period of testing, MapleStory 2 was finally released. I believe that many players have been playing this game since the beginning of the test, but for new players, everything is new. The first step to entering the game will face the problem of choosing a class. The following guide will help you better understand MapleStory 2's classes, detailed pros and cons, and a rich video introductions about skills!