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Nexon has Excellent Customer support?
Many people have expressed their appreciation with how problems are handled in a timely friendly manner. The Live Chat and also the GM's who help with the tickets go out of their way to help fix issues, and answer questions, and help players.
Well, I'm not satisfied. And I'm not the kind of guy who bashes on maplestory without a reason.
Ever since Shade came out, I have not been able to make any new ghost character. Between the Beast Tamer and Shade release, they ended up changing the character name filter to not allow "ghost". I've sent in a ticket, I've talked to GMs, I've reached out to the MLC about this, but nothing is being done about it for the past year. It's frustrating since even a mediocre programmer could fix this issue. It's not that's something difficult to accomplish, it's that there's someone at the company that's saying no to fix this. I know customer support doesn't make all the decisions, but I wonder if they're actually passing down what the players want in individual tickets like these. I just hate how such a simple and consequence-free request is that means a lot to the player is being denied for whatever reason. Customer support may not be the one to blame, but my rage is blinding me to a point where I can't be satisfied with any part of Nexon.
P.S. To provide more insight, ever since I start playing maple almost 9 years ago, I have always made a character with it suffix as "ghost", and I have made a lot of characters since I began. For Nexon to filter the name out makes me feel like I've been banned to make any new characters. And in a way I'm letting that happen by refusing to make anymore new characters until this is fixed. So this isn't just a "it would be nice if Nexon did this" request to me, it's something that means a lot for me. I would love to make a Shade and a Kinesis this winter (not to forget all the NX I would spend should I be able to make those characters).
Sep
Event Restorative MS Items
The restorative items we get through events needs a change. Why? The current items are useless for almost all players because we can get better potions. Since they are EVENT MS items, I think they should be better.
Oct
About the Maplestory Madhouse endings
Between the time span of these events, however, was also that Chloe's friend had written letters to be given to the other patients of the hospital.
May
Many maplestory questions and google has no answers
I came back, ironically, during the 10th anniversary of maplestory2 [didn't know til I launched it] and have played for the last week getting my Priest to level 103 Bishop as well as making a pirate to 30 and canning him before getting an Avenger and Xenon to 30.
Dec
MapleStory: Selling NX/Gear for RL cash
I also see the reasons why players resort to it despite it being against the Terms of Service.
May
I have thought about the DS the % maplestory2 boss damage
if removing my shade would help for a better link maplestory2 skill do know that this will get rid of my pirate deck thus losing 6% PDR so when replacing do take that into consideration.
Jun
Clean Slate Removal from Elite System & Spell Trace Variant
at the same time promotes players to purchase these items due to their low cost and benefits to perfect their equipment. I know I'm a hypocrite, but I'm suggesting it for the health and continued growth for MapleStory to prosper.
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Oct
MapleStory 2 - Simple Guide to Mount
There are things called mounts in the MapleStory 2, which can help your character get around. Here is an introduction to the mount, you can learn about the MapleStory 2 mount information in this guide.
Oct
MapleStory 2 Daily Guide - Enrich Your Every Day!
MapleStory 2 has rich gameplay and interesting settings, cute characters and amazing visual enjoyment. If you wander around the world of the game every day, but don't have a clear understanding of what you want to play or do nothing, then see the guide below, which details what you can do in MapleStory 2 every day, even for you planning a very interesting gameplay process!
Oct
MapleStory 2 Best Class Guide - Pros & Cons | Skill Show
As you know, after a period of testing, MapleStory 2 was finally released. I believe that many players have been playing this game since the beginning of the test, but for new players, everything is new. The first step to entering the game will face the problem of choosing a class. The following guide will help you better understand MapleStory 2's classes, detailed pros and cons, and a rich video introductions about skills!