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Nexon has Excellent Customer support?
Many people have expressed their appreciation with how problems are handled in a timely friendly manner. The Live Chat and also the GM's who help with the tickets go out of their way to help fix issues, and answer questions, and help players.
Well, I'm not satisfied. And I'm not the kind of guy who bashes on maplestory without a reason.
Ever since Shade came out, I have not been able to make any new ghost character. Between the Beast Tamer and Shade release, they ended up changing the character name filter to not allow "ghost". I've sent in a ticket, I've talked to GMs, I've reached out to the MLC about this, but nothing is being done about it for the past year. It's frustrating since even a mediocre programmer could fix this issue. It's not that's something difficult to accomplish, it's that there's someone at the company that's saying no to fix this. I know customer support doesn't make all the decisions, but I wonder if they're actually passing down what the players want in individual tickets like these. I just hate how such a simple and consequence-free request is that means a lot to the player is being denied for whatever reason. Customer support may not be the one to blame, but my rage is blinding me to a point where I can't be satisfied with any part of Nexon.
P.S. To provide more insight, ever since I start playing maple almost 9 years ago, I have always made a character with it suffix as "ghost", and I have made a lot of characters since I began. For Nexon to filter the name out makes me feel like I've been banned to make any new characters. And in a way I'm letting that happen by refusing to make anymore new characters until this is fixed. So this isn't just a "it would be nice if Nexon did this" request to me, it's something that means a lot for me. I would love to make a Shade and a Kinesis this winter (not to forget all the NX I would spend should I be able to make those characters).
Jun
All You Want to Know About Dungeon in CBT 2
Most of the Maplers are so excited with Maplestory Closed Beta 2, they are eager to know more information about CBT 2, which would be the key to save this game - yes, I'm gonna have to be frank, MapleStory is on the verge of death for a long time.
Aug
MapleStory Dawn Warriors Attacking
Eh, as someone who's spent large amounts of time with these two classes (Mained Aran before Reboot since their release, and since have mained Dawn Warrior on Reboot)
Apr
Maxed all traits on my Hero before RED maplestory2 patch
Maxed all traits on my Hero before RED maplestory2 patch,And at RED, they added elemental resistance. I thought it would work for all classes on end-game bosses but it doesnt seem so
Sep
MapleStory will be having a second whole week of Hot Days
Log in each day with a character Lv. 30 or above, and click the gift box icon on the left side of your game window to receive the following items!
Jun
Maplestory Event Quests Guide
Listen to what Earthshaker has to say and that is it, this quest is also tracked by the quest below for some reason, but you can't accept the quests under here without completing this quest first!
Jun
MapleStory 2006 vs 2015
I actually remember most of these changes, or old features before I took breaks and they disappeared. Good memories. I remember when I thought getting to level 50 was an accomplishment
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Oct
MapleStory 2 - Simple Guide to Mount
There are things called mounts in the MapleStory 2, which can help your character get around. Here is an introduction to the mount, you can learn about the MapleStory 2 mount information in this guide.
Oct
MapleStory 2 Daily Guide - Enrich Your Every Day!
MapleStory 2 has rich gameplay and interesting settings, cute characters and amazing visual enjoyment. If you wander around the world of the game every day, but don't have a clear understanding of what you want to play or do nothing, then see the guide below, which details what you can do in MapleStory 2 every day, even for you planning a very interesting gameplay process!
Oct
MapleStory 2 Best Class Guide - Pros & Cons | Skill Show
As you know, after a period of testing, MapleStory 2 was finally released. I believe that many players have been playing this game since the beginning of the test, but for new players, everything is new. The first step to entering the game will face the problem of choosing a class. The following guide will help you better understand MapleStory 2's classes, detailed pros and cons, and a rich video introductions about skills!