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Nexon has Excellent Customer support?
Many people have expressed their appreciation with how problems are handled in a timely friendly manner. The Live Chat and also the GM's who help with the tickets go out of their way to help fix issues, and answer questions, and help players.
Well, I'm not satisfied. And I'm not the kind of guy who bashes on maplestory without a reason.
Ever since Shade came out, I have not been able to make any new ghost character. Between the Beast Tamer and Shade release, they ended up changing the character name filter to not allow "ghost". I've sent in a ticket, I've talked to GMs, I've reached out to the MLC about this, but nothing is being done about it for the past year. It's frustrating since even a mediocre programmer could fix this issue. It's not that's something difficult to accomplish, it's that there's someone at the company that's saying no to fix this. I know customer support doesn't make all the decisions, but I wonder if they're actually passing down what the players want in individual tickets like these. I just hate how such a simple and consequence-free request is that means a lot to the player is being denied for whatever reason. Customer support may not be the one to blame, but my rage is blinding me to a point where I can't be satisfied with any part of Nexon.
P.S. To provide more insight, ever since I start playing maple almost 9 years ago, I have always made a character with it suffix as "ghost", and I have made a lot of characters since I began. For Nexon to filter the name out makes me feel like I've been banned to make any new characters. And in a way I'm letting that happen by refusing to make anymore new characters until this is fixed. So this isn't just a "it would be nice if Nexon did this" request to me, it's something that means a lot for me. I would love to make a Shade and a Kinesis this winter (not to forget all the NX I would spend should I be able to make those characters).
May
Maplestory Couple suggestions on how to improve bossing and party play in GMS
What could be some of the biggest improvements to GMS in my opinion.I like the party quest house place. It was always really annoying to have to walk to a PQ to simply find no one else there
Jun
How to Prevent Hackers/Botters From Getting Miester Cubes As Reward?
Maplestory2-Mesos find that there are some players can get huge number of Miester Cubes when they killing the Elite Monsters in the game, but what cause all of this?
Aug
My opinions for "selling MapleStory gear for real money"
Yes, because KS'ing people who ran their mouth about how good they're and a Shade that only hits 10mil lines can out DPS a bunch of noobs with a bad internet connection.
Jun
Hacking/Botting Affects Everyone in MapleStory
Hi, guys, today we are going to talk about how Hacking/Botting effects us in the game, you know, many players using bots and hack mesos in MapleStory, which will bring enormous negative effects to all gamers!
Aug
Back then when MapleStory fire/poison mages/archers were terrible, and ludi pq was flooded
Maplestory items were one of the best equips in the game. All rich people used ilbis and steelies. The best item was like a 15 atk work glove. Snowshoes with +speed and +jump were godly. There were pumpkin baskets, and ores dropped from monsters.
Sep
MapleStory Link Skills Discuss
With the release of Aran and Evan Revamp, we now have a total of 21 Link Skills. Of the 21, 12 have a max level of 3, including the new Aran Link Skill and Evan Link Skill.
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Oct
MapleStory 2 - Simple Guide to Mount
There are things called mounts in the MapleStory 2, which can help your character get around. Here is an introduction to the mount, you can learn about the MapleStory 2 mount information in this guide.
Oct
MapleStory 2 Daily Guide - Enrich Your Every Day!
MapleStory 2 has rich gameplay and interesting settings, cute characters and amazing visual enjoyment. If you wander around the world of the game every day, but don't have a clear understanding of what you want to play or do nothing, then see the guide below, which details what you can do in MapleStory 2 every day, even for you planning a very interesting gameplay process!
Oct
MapleStory 2 Best Class Guide - Pros & Cons | Skill Show
As you know, after a period of testing, MapleStory 2 was finally released. I believe that many players have been playing this game since the beginning of the test, but for new players, everything is new. The first step to entering the game will face the problem of choosing a class. The following guide will help you better understand MapleStory 2's classes, detailed pros and cons, and a rich video introductions about skills!