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Nexon has Excellent Customer support?
Many people have expressed their appreciation with how problems are handled in a timely friendly manner. The Live Chat and also the GM's who help with the tickets go out of their way to help fix issues, and answer questions, and help players.
Well, I'm not satisfied. And I'm not the kind of guy who bashes on maplestory without a reason.
Ever since Shade came out, I have not been able to make any new ghost character. Between the Beast Tamer and Shade release, they ended up changing the character name filter to not allow "ghost". I've sent in a ticket, I've talked to GMs, I've reached out to the MLC about this, but nothing is being done about it for the past year. It's frustrating since even a mediocre programmer could fix this issue. It's not that's something difficult to accomplish, it's that there's someone at the company that's saying no to fix this. I know customer support doesn't make all the decisions, but I wonder if they're actually passing down what the players want in individual tickets like these. I just hate how such a simple and consequence-free request is that means a lot to the player is being denied for whatever reason. Customer support may not be the one to blame, but my rage is blinding me to a point where I can't be satisfied with any part of Nexon.
P.S. To provide more insight, ever since I start playing maple almost 9 years ago, I have always made a character with it suffix as "ghost", and I have made a lot of characters since I began. For Nexon to filter the name out makes me feel like I've been banned to make any new characters. And in a way I'm letting that happen by refusing to make anymore new characters until this is fixed. So this isn't just a "it would be nice if Nexon did this" request to me, it's something that means a lot for me. I would love to make a Shade and a Kinesis this winter (not to forget all the NX I would spend should I be able to make those characters).
Feb
The Poor Launcher of MapleStory
The launcher still forgets I have the game installed almost every time I open it, is often still claiming the game is under maintenance
May
I think maplestory2 Jett could've had a better revamp
I really think Jett wasn't all that special since all they did was re skinned Zen's maplestory2 skills and gave them to Jett. Not only that but Jett is no longer GMS exclusive
Jul
Let higher Star Planet Ranks keep lower rank rewards
Since I started ranking up in Star Planet back when it was released in GMS, I've been disappointed that previous rank rewards are not maintained.
May
I have some maplestory2 questions
I mean, we know nexon bans the IP so nexon can sell maplestory2 mesos the game rights to companies natives to those regions, but again, Maplestory in my country (Brazil) failed miserably simply because there weren't many players around
Jul
MapleStory can Zero Raise EXP gained in Mirror World
My suggestion is to raise the Zero level cap for leaving Mirror World either back to 180, or make it so you need to complete the level 168 storyline quest as well as to raise the EXP gained in Mirror World
Jul
HELP old mapler with noob question about class <3
Now, I have spent a few days trying to narrow down my choice of what class I want to play but have come to realize that a second opinion is needed before I make my final decision
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